C12 Store’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-7 days. 

Orders do not occur on weekends or holidays. If we are experiencing a high volume of orders we will inform you via email or phone to communicate any delays.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and will be based on your location and desired delivery time.

Shipment confirmation and order tracking

Shipment confirmation and order tracking will be sent to the email or phone number provided during your checkout session. If you do not receive the information for any reason please contact us at store@c12group.com

Customs, duties, and taxes

Customize the following: C12 Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

C12 Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Currently, we do not ship outside of the United States of America.